Privacy Policy
Last updated: June 10, 2026
Ascentra Labs (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit this website (https://ascentralabs.co), create an account, contact support, subscribe to updates, or place an order, and how we use and protect that information.
1. Information We Collect
Information you provide directly. When you place an order through our store we collect the information needed to fulfill it — such as your name, shipping address, email address, and order details. When you create an account we collect your email address and account credentials. When you contact customer support we collect the contents of your messages. When you subscribe to our email updates we collect your email address.
Order records. Orders placed through this website are processed by our WooCommerce store software, which retains order records (items ordered, billing and shipping details, and order status) so we can fulfill orders, provide support, and meet recordkeeping obligations.
Payment information. We do not collect or store full payment card numbers. Payments are processed by third-party payment providers that meet industry security standards (PCI compliance); we receive only confirmation of payment and the details needed to match a payment to an order, not your full card details.
Cookies and similar technologies. This website uses a small number of functional cookies: cart and session cookies that keep your cart contents associated with your visit during checkout, login cookies if you sign in to an account, and basic order attribution used by the store software to operate correctly. We do not use advertising trackers or marketing pixels.
Information collected automatically. Like most websites, our hosting provider may log basic technical information such as IP address, browser type, and pages visited, for security and to keep the site functioning. We do not use third-party analytics beyond what is necessary to operate and secure the site.
2. How We Use Your Information
We use the information we collect to:
- process and fulfill your orders and send order-related updates;
- operate customer accounts and guest checkout;
- respond to your customer-support inquiries;
- send you research updates and announcements if you have subscribed (you can unsubscribe at any time);
- operate, secure, and improve the website; and
- comply with applicable legal obligations.
3. How We Share Information
We do not sell, rent, or trade your personal information. We share information only as needed to operate, specifically with:
- the payment provider that processes your transaction;
- the shipping carrier that delivers your order;
- service providers that host and operate this website and store software; and
- government or legal authorities when required by law or to protect our legal rights.
4. Email and Support Communications
If you subscribe to our updates, you may receive occasional emails. You can opt out at any time using the unsubscribe link in any email or by contacting contact@ascentralabs.co. We comply with applicable anti-spam laws, including the CAN-SPAM Act. Support correspondence is retained as needed to resolve your inquiry and maintain accurate order records.
5. Community Channels
Ascentra Labs maintains an optional Discord community for research updates, documentation notices, and community discussion. Participation is voluntary and governed by Discord’s own terms and privacy policy; information you share there is visible to other community members and is not collected through this website.
6. Data Retention and Security
We retain personal information only as long as necessary for the purposes described here or as required by law (for example, order records retained for tax and recordkeeping purposes). We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
You may request access to, correction of, or deletion of the personal information we hold about you by contacting contact@ascentralabs.co. We may need to retain certain information where we have a legal obligation or legitimate business need to do so (for example, order records).
8. Children's Privacy
This website is intended for qualified researchers and is not directed to anyone under 21. We do not knowingly collect personal information from anyone under 21.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
10. Contact
Questions about this Privacy Policy may be directed to contact@ascentralabs.co.
Products are supplied for Research Use Only. They are not intended for human or veterinary use, diagnostic procedures, or therapeutic application.
